Our Policies

All Sales are final. No Credits. | No Refunds. | No Exchanges. | No Alterations.
Sale merchandise is sold "as is" and is cash & carry. If your event is canceled ,you are still responsible for full payment of your purchase. We will gladly steam your dress or gown at the prices below:
 
  • $20.00 short gowns 
  • $30.00 long gowns (knit and chiffon) 
  • $40.00 long gowns (mermaid and ballgown)
 
Garment bags are available for $30.00 (complementary with full-price purchase). Military and EMS Responder discount offers 15% from retail with valid ID.If you don't have an ID for "YOUR "purchase we can't give a discount. Seasonal promotions—cannot be combined with other offers.

We are not responsible for knowing your school dress code. Please check prior to purchasing. Dresses and gowns purchased on line will not be registered by our store for your event.All gift certificates must be used by expiration date. and are non transferable , must be used on regular priced merchandise. Sherri Hill excluded on all promotions!
PAYMENT POLICIES
When you purchase a gown or dress from us, in store you have two options at time of purchase:  
  1. You purchase the gown in full, and take your purchase home that day!
  2. You can put the gown or dress on layaway. 

 



ON LINE SALES

Questions: onlinesales@promexcitement.com

On line orders are final sales,

On line sales are sold "AS IS" and are final sales.


LAYAWAY

 

If you put your gown on layaway: Layaways require a deposit that is nonrefundable. 

 

  • If the gown exceeds $300.00, the layaway deposit is $200.00 down. 
  • If the gown is below $300.00, the layaway deposit is $100.00 down. 


Layaways must be picked up within 30 days of purchase date. Merchandise that is not picked up within 30 days becomes unclaimed property.

 


SPECIAL ORDER


If you special order a gown: Special orders require half of the retail price upfront, nonrefundable, and must be taken out of the store after 30 days upon arrival.

 

 

FITTING ROOM POLICIES
You are permitted to bring in 4 dresses at any one time into a fitting room.
 
  • No gowns on floor or chairs. 
  • Please ask for help with zippers and hooks. 
  • Dresses are to be hung on hooks only.
 
There are no pictures allowed of our store, our tags, or our gowns. Once a purchase is made, pictures of the gown or dress are acceptable. 

SALE STUDIO

 

Prom Excitement's Sale Studio is offered on line only. These dresses and gowns have been tried on in our store. They become "clearance" once the designers change the style , discontinue the style or have been sold out! Some have modest imperfections, like a little tear, broken zipper, no hook and eye, loose bead, snags or a spot of hem dirt.

 

Sales items are sold "AS IS"! Prom Excitement!  does not accept ...returns, exchanges, give credits, or refunds. We do not pay shipping. Most of the pictures are from the designers, so you can see the fit. The sizes are listed for you to check. Most of the dresses and gowns can not be taken out! But, you can take in if you go up a size. Thats up to you. Please remember....ALL SALES FINAL !


THE BRIDAL GALLERY POLICY'S

 

The Bridal Gallery is by appointment only. 

We kindly ask you to only bring one person with you. As for children, we love them, we found in the past they become restless, and lose interest. This is your time and we want to make sure it's all about you. You can book an appointment online, or email onlinesales@promexcitement.com

 

Appointments are scheduled for one hour. (at this time a mask is required)

 

Special Orders

 

  • Special orders require half of the retail price upfront, nonrefundable, and must be taken out of the store after 30 days upon arrival. Custom measurements have additional charges.

 

Layaway

 

  • We offer a 30 day layaway with half of the retail price upfront and nonrefundable.

 

All sales are final, no exchanges, refunds, or credits. We are not responsible if the wedding gets canceled for any reason.


MOTHER'S AND AFTER FIVE

 

We ask that you make an appointment. The stylist will work with you for one hour. Please bring only one person with you. At this time please wear a mask.

 

Special Orders

 

  • Special orders require half of the retail price upfront, nonrefundable, and must be taken out of the store after 30 days upon arrival. Custom measurements have additional charges.

 

Layaway

 

  • We offer a 30 day layaway with half of the retail price upfront and nonrefundable.

 

We are not responsible if the wedding or after five affair gets canceled for any reason. All sales are final, no refunds, exchanges, credits, or no cancellations.

 

FIRST HOLY COMMUNION POLICY'S

 

Special Orders

 

  • Special orders require half of the retail price upfront, nonrefundable, and must be taken out of the store after 30 days upon arrival. Custom measurements have additional charges.

 

Layaway

 

  • We offer a 30 day layaway with half of the retail price upfront and nonrefundable.

 

All sales are final, no exchanges, refunds, or credits. We are not responsible if someones orders on line, we register - our dresses in our store by church.

 

Bridal Gallery & Pageants By Appointment Only